fuji9's Privacy Policy

1. Introduction

fuji9 ("we", "our", "platform") is a trusted online gaming and betting service provider in Bangladesh. The privacy and personal data protection of users ("you", "user") who register an account or visit our website is our highest priority.

This Privacy Policy ("Policy") clearly informs you which data fuji9 collects from you, how that data is used and kept secure, under what circumstances it may be shared with third parties, and what legal rights you have in this regard.

By browsing our website or opening an account, you are considered to have accepted the terms of this Policy. Please read it carefully.

2. What Data We Collect

fuji9 collects only the data necessary to operate our services properly, ensure security, and comply with applicable laws in Bangladesh.

2.1 Registration and Identity Information

The following information is collected when creating an account:

• Full name (in Bengali or English)
• Date of birth (for age verification purposes)
• Mobile number
• Email address
• National ID or passport number (for identity verification when required)
• Residential address

2.2 Financial Transaction Information

The following information is required to process deposits and withdrawals:

• Mobile banking number (bKash, Nagad, Rocket, Upay)
• Bank account details (for bank transfers)
• Transaction history and amounts

2.3 Automatically Collected Data

When you visit our website, the following information may be collected automatically:

• IP address and device identifier
• Browser type and version
• Operating system information
• Pages visited, time and date
• Referral URL (the page you came from)
• Session information

3. Use of Data

fuji9 uses collected data for the following purposes:

• Account Management: Creating, verifying and maintaining accounts and providing login access.
• Financial Transactions: Processing deposits and withdrawals; fraud prevention and anti-money laundering measures.
• Customer Support: Resolving issues, receiving and settling complaints, and sending updates.
• Security and Compliance: Ensuring account security, detecting suspicious activity, and fulfilling legal obligations.
• Responsible Gaming: Monitoring user gaming patterns and providing responsible gaming guidance when needed.
• Service Improvement: Improving the site's functionality and user experience.
• Communication: Informing you of important policy changes, technical notices, and account-related information.

We do not sell your data to any third-party advertisers.

4. Data Disclosure and Sharing

fuji9 may share your data with third parties only in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted service providers to handle operations such as payment processing (bKash, Nagad, Rocket, Upay and bank transfers), technology infrastructure, and customer support. These partners receive only the data necessary to carry out their specific tasks and are required to follow privacy standards equivalent to this Policy.

4.2 Legal Obligations

We may be required to disclose necessary information to legal authorities in compliance with applicable laws in Bangladesh, court orders, or directives from regulatory bodies.

4.3 Fraud and Security Disclosures

Data may be shared with relevant authorities to prevent and investigate fraud, identity theft, or other security threats.

4.4 Business Transfers

In the event of a future merger, acquisition, or business restructuring, your data may be transferred. In such circumstances, you will be duly notified and the same level of protection under this Policy will be maintained.

5. Cookies and Tracking Technologies

The fuji9 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help us improve the quality of our services.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure the site's core functionality. These cannot be disabled.
• Functional Cookies: Used to remember your preferences (such as language selection).
• Analytical Cookies: Collect site usage statistics to help improve service quality.
• Security Cookies: Used to prevent fraud and unauthorized access.

5.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. Please note that disabling cookies may limit some features of the site.

6. Data Security Measures

fuji9 takes industry-standard technical and administrative measures to protect your data:

• SSL/TLS Encryption: All data transmissions are secured through high-grade encryption.
• Data Encryption: Stored sensitive information is kept in an encrypted state.
• Access Controls: Only authorized personnel can access specific user data, and every access is logged.
• Firewall and Intrusion Detection: Unauthorized access attempts are automatically identified and blocked.
• Regular Security Audits: Periodic audits are conducted to identify system vulnerabilities.
• Staff Training: All staff receive regular training on data protection.

Even so, no transmission of data over the internet can be guaranteed to be completely secure. We take every possible precaution, but we cannot guarantee absolute security.

It is your responsibility to keep your account password confidential and to notify our support team immediately if you notice any suspicious activity.

7. Data Retention Period

fuji9 retains your data only for as long as necessary:

• Active Accounts: All relevant data is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, certain data (particularly financial transaction records) may be retained for the period required by applicable law to meet legal obligations.
• Analytical Data: After personally identifiable information is deleted, anonymized data may be retained for statistical purposes.

Once the specified period has elapsed or the legal requirement has ended, data is securely deleted or anonymized.

8. Your Rights and Controls

As a fuji9 user, you have the following rights regarding your own personal data:

• Right to Access: You can submit a request to find out what data we have collected about you.
• Right to Rectification: If there is any error in your stored data, you can request a correction.
• Right to Erasure: In certain circumstances you can request that your data be deleted, though this depends on legal obligations and ongoing transactions.
• Right to Object to Processing: In certain cases you can object to the processing of your data.
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
• Right to Withdraw Marketing Consent: If you no longer wish to receive promotional emails or messages, you can unsubscribe at any time. However, important account-related notifications will continue.

To exercise any of the rights listed above, visit the FAQ page or contact our support team directly.

9. Protection of Minors

fuji9's services are for users aged 21 and above only. We do not knowingly collect data from any minor.

We verify age during the registration process. If we become aware that someone under the age of 21 has created an account, that account and all associated data will be deleted immediately.

If you believe a minor has opened an account on our platform, please inform us right away. To learn more about responsible gaming, visit our Responsible Gaming page.

10. Changes to the Policy

fuji9 may update this Privacy Policy from time to time. Changes to the Policy may be required due to service improvements, legal changes, or technological developments.

For significant changes, we will:

• Update the "Last Updated" date at the top of the page.
• Notify registered users via email or platform notification.
• May request renewed consent for significant changes.

Continued use of the site after any changes will be considered acceptance of the updated Policy. We therefore recommend reviewing this page regularly.

11. Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. fuji9's support team is available 7 days a week, 24 hours a day in both Bengali and English.

We always do our best to respond to any request related to your information. To learn more about responsible gaming, rules, or other topics, visit our FAQ page and About Us page.